State inspection
Workflow detail
Workflows
2
Active
2
Pending approvals
2
Channels
5
Classify inbound customer request
Gmail Intake / Gmail 邮件
message.received
Supervisor classified the event as an operational support request, delegated policy lookup, then requested approval before drafting the external action.
Workflow state
{
"event": {
"channel": "Mock Email Intake",
"sender": "customer@example.com",
"subject": "Need an exception for workflow timeout"
},
"supervisor": {
"nextAction": "request_approval",
"confidence": 0.86,
"reason": "Outbound response changes operational policy wording.",
"promptTemplate": "Classify the inbound message, preserve quoted user language, summarize the thread, and request approval before any external response."
}
}